All Genuine, Original OEM spare parts sold by Printer Associates are guaranteed to be Brand NEW parts. For Compatible 3rd party spare parts, there maybe refurbish parts offered, however, majority of them are Brand New spare parts as well.

All parts are guaranteed against defects in materials and workmanship. We make every effort to ship all parts and supplies in outstanding, commercial, working quality conditions.

If you receive items that have been damaged during shipment, or find that your shipment is incomplete, please call us within 10 days for an immediate replacement or repair. After 10 days, an additional handling fee may be imposed.

Locate your specific products from the list below to identify your Limited Warranty period and applicable service method.

Product Warranty

In the event you have a defective part that fails during normal usage, within the above time frame, we will replace that part at no charge. The defective part will be credited to you and the replacement part will be shipped as available. We require return of any or all defective parts depending on the particular part or for other reasons.

Click here for more details on how to return defective products and to get an RMA Number for the return. We must receive defective parts being returned for credit within 15 days of receiving the RMA number.

D.O.A Parts

In the event that any parts and supplies are shipped defective due to faults in manufacture, packaging or through some fault of Printer Associates and/or their vendors, we will replace or credit the defective parts and supplies.

A replacement may be ordered through our RMA department. An RMA number is issued for the DOA. You must return the DOA part within 15 days from the date the RMA is issued, once received, part(s) are tested in our Quality Control department before a credit is issued.

Part(s) that are found to be in good, working condition will result in a 25% restocking fee billed to the customers account. Items found to be defective will be repaired or replaced at our option. Warranty does not cover misuse or mishandling of the item. Warranty is void if tamper seals are broken.

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