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General Questions
 Do
you ship to international destination?
How
do I order from the website?
What
are your terms and method of payment?
How
can I check the status of my order?
What
products do you offer and do you have copier parts?
What
is your return, exchange, and warranty policies?
What
are the shipping options, cost, and delivery time?
How
can I log in? I don't have a login or password.
I forgot
my password?
I
can't find the parts I am looking for on this site
How
do I know you will ship the order after we pay?
Do
you have a distributor in my country?
Do
you accept credit card or Letter of Credit (L/C)?
Can
we get a discount for our order?
Is
there a minimum order amount?
Do you ship to international destination?
Yes we do. In fact, this website is made for our international customers.
Local domestic customers have a different version of website to shop.
All purchase made from this webiste is for international delivery. We
can ship to anywhere in the world as long as the delivery address is not
a P.O. Box.
Top
How do I order from the website?
You can order spare part and supplies in several ways. You can browse
our catalog and email, fax, or call us what you want to order. You can
also signed up and get a login password to use our catalog with a shopping
cart features and get discounted prices.
Please visit our How to Order page for more
detail explanations.
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What are your terms and method of payment?
Currently, our sales terms is prepayment in advance for all purchases
prior to your order being process. Our method of payment is by Wire Transfer
or Telegraphic Transfer (T/T). We hope in the future we will be able to
obtain a reasonable online credit card processor for our online shop.
But till that is finalized, all payment is by Wire Transfer/TT only.
Please visit our terms and conditions
page for more details.
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How can I check the status of my order?
You need to Login,
then select My
Account from the navigation bar at the top of the page. You can then
Review Previous Order.
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What products do you offer and do you have copier
parts?
Visit our Product menu for a list of all products and services we offer.
Although we do not list copier parts and supplies, we can supply you
with some compatible copier parts and supplies. Please email us with your
specific requirements and we'll quote you accordingly.
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What is your return, exchange, and warranty policies?
All Sales Are Final. We do not accept any
returns for good, working, unused products. You are responsible to purchase
the correct parts or products. We will only accept returns or exchange
for defective or D.O.A. products under warranty.
Please read our Return Conditions
for more details. To request Return Authorization for product under warranty
please visit our Product Return page.
For iDENTiC compatible toner cartridges you have one year gurantee and
warranty. Please read iDENTiC warranty
here.
There are no warranty and return
accepted for fuser film sleeves.
All Genuine, OEM Spare Parts carry a 90 Days Manufacturer's warranty.
Please read our Product Warranty for more
details.
Top
What are the shipping options, cost, and delivery
time?
We normally use either DHL, FedEx or EMS Post courier to ship orders. However,
we can also use Air Freight Door-to-Port to ship your order. Please let
us know your preference upon ordering.
Cost for shipping will only be known after we packed your order. All international
shipment is based on the volumetric weight v.s. the actual weight, whichever
is more. The cost is also determine based on the destination and number
of packages total.
Order processing time includes bank payment transit time and the time
to prepare, consolidate and pack your order. If the merchandise is in
stock, your order should leave our warehouse within 7-14 days after we
received your payment. If the merchandise is on backorder it may take
additional time.
Top
How can I login? I don't have a login or password.
Click here to register for an account.
Top
I forgot my password?
Click here to retrieve your account password.
Top
I can't find the parts I am looking for on this
site?
Check out the site index page, do a Product
Search or Contact
Us.
Be sure to provide us with the part number, description, and the printer
model.
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How do I know you will ship the order after we
pay?
We understand your concern about doing business over the internet with
a company thousands of miles a way in another country. We assure you that
we are a registered legal coporation registered with the Government of
Indonesia. In addition, we can provide you with some of our customers
overseas for reference.
In fact, if you happen to be in a country where we already have a customer(s),
we can refer you to purchase the parts to them if you like. Of course,
you will not get the same price compared if you purchase direct from us.
We have been in business for over 5 years now. About 90% of our business
comes from overseas customers from the internet. We lived by the trust
of the customers overseas and would not jeopardized it in anyway.
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Do you have a distributor in my country?
We have customers in Singapore, Netherlands, Australia, Saudi Arabia,
Egypt, Malaysia, India, Israel, Iran, Mauritius, Turkey, Hong Kong, Croatia,
Maldives, Austria, Switzerland, Latvia, Lebanon, USA, Sri Lanka, United
Kingdom, New Zealand, Belize, United Arab Emirates, South Africa, Chile,
Bolivia, and Romania. The list is still growing!
However, these customers are not distributors of our products. We do not
have a distributor system set up with ANY of our customers. You can purchase
parts and supplies from us directly as we cater to everyone's needs.
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Do you accept credit card and/or Letter of Credit
(L/C)?
We will be implementing payment by credit card soon. Please sign up with
our email newsletter so that we can inform you of any updates to our site
and company.
Letter of Credit payment is only for order above US$50,000 plus. Please
Contact Us
for more information.
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Can we get discount with our order?
We try to provide the lowest prices on our products. We do not just provide
discount to everyone. Existing customers do get additional discount when
purchasing parts online if they login.
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Is there a minimum order amount?
There are no minimum order to purchase, however, we do charge additional
USD. 50.00 Processing Fees for any order less than USD. 1,000.00.
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